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The Ugly Truth About Small Business

Action Workshops

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Welcome to Profitability Channel
12 reasons to watch profitability channel

Imagine getting the services of a CPA, sales person, marketing expert, HR expert, attorney, and more for only $299 per year. That's what you enjoy as a member.

What do you need help with?


Get more customers. Increase your closing ratio. Retain more customers. You'll learn this and more in our sales series. Every other Wednesday, Barb Giamanco our expert faculty host, speaks with people who can and want to help you. You'll discover practically methods you can implement immediately to increase your company's sales.

Barbara Giamanco capped a corporate sales career at Microsoft, where she led and trained sales teams and coached sales executives, before establishing Talent Builders, Inc. in 2002. She has more than 25 years of experience in selling to enterprise, mid-market and retail accounts and knows what it's like to walk in the shoes of the sales person. During her career, her accounts have included American Express Worldwide, Motorola, Best Buy, Circuit City, Anheuser-Busch, Target, and Honeywell.

Since establishing Talent Builders, Barb has worked with organizations to build high performing executive teams, develop leadership bench strength, improve communication, increase sales, hire the right people the first time, decrease turnover and improve employee retention.

Have a quick sales question? Click here to ask Barb.

Click Here to join so you can get practical sales strategies every month.

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Make the best use of your networking time. Get a system to increase your referral sources. You'll learn how to productively spend your time to generate leads. On the last Wednesday of each month, Rich Martin, our expert faculty host, teaches you in a live 90 minute session. You'll discover ways to easily increase your referral and sales. If you miss the live session, all of Rich's programs are in the library.

Rich Martin is the VP of Training and Development for Referrals4Life, LLC. He has helped thousands of entrepreneurs achieve success all over North America. He began his career in the United States Army where he served in the 7th Special Forces Group and developed a reputation for mission accomplishment and operational excellence. Immediately after leaving the military he founded a consulting firm specializing in entrepreneurial business and management.

Rich discovered word-of-mouth marketing early in his business life, and has been working since that time to develop his techniques. After becoming associated with BNI, he built his consulting practice exclusively through referrals.

Have a quick question about referrals? Click here to ask Rich.

Click here to join so you can start increasing your referrals.

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Internet Marketing – Use the Internet to attract the people who need your products and services. Customer Catcher, Martin Wales, and his guest experts help you with practical marketing ideas every other Wednesday.

Martin's company, Customer Catcher Communications, was selected as a Bull Marketer by Seth Godin, well-known author of Permission Marketing, recognizing providers of unique and outstanding marketing for their clients. Martin's media & publicity expertise is featured in The Success Secrets of the Online Marketing Superstars, a #1 Best Seller on Amazon. You'll also find him in Walking With The Wise Entrepreneur along with coauthors Suze Orman, Robert Kiyosaki, T Harv Eker, Harvey Mackay and Donald Trump.

He's a respected author, columnist, talk-radio and TV personality. He's the Executive Producer of PayPal Radio and hosts Microsoft's Your Business. He's an original host of the Entrepreneur Magazine E-Biz Show too. His expertise has also been featured in Business Break and Catching Customers on network television.

Have a quick question about Internet Marketing? Click here to ask Martin.

Click here to join so you can start increasing your business through Internet marketing.

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QuickBooks®, Peachtree Accounting, MAS 90, AS400 applications. Our experts, Warren McClellan, Grattan Rowland, and Larry Allen thoroughly understand and know how to teach these programs. They help you with practical tips and what to do from an accounting perspective live every other Thursday.

The accounting firm of McClellan, Rowland, and Allen take a consultative approach to accounting. First, they want you to have accurate accounting data. Then, they want you to understand what you are looking at so you can make good business decisions based on the numbers.

Have a quick accounting question? Click here to ask.

Click here to join so you can start making good business decisions based on accurate accounting data.

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What do bankers really want? Need funding? Get the best practices on funding your business. Understand cash flow.

Bill McDermott is Executive Vice President of Georgia Banking Company, the business bank. Georgia Banking Company has customers throughout the United States. Bill has over 25 years banking experience working with large and small businesses. He is not your "traditional banker" and really cares about helping small businesses.

Have a quick finance question? Click here to ask Bill.

Click here to join so you can get the business cash flow and financing activities you need to do to increase your profitability.

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Business Trends

Stay on the cutting edge. Keep a step ahead of your competition. Be at the forefront. Host Ruth King and her expert guests discuss the latest trends in business in this live program each Monday. Get unprecedented access to people who can help you.

Ruth King is founder and Chief Evangelist for She started an SBDC branch in Decatur, Georgia. After leaving the SBDC she began her first business, Business Ventures Corporation where she travels throughout the United States coaching, training, and helping small businesses achieve the business goals they want to achieve.

She is especially proud of one company she helped climb out of a big hole. He started with a negative $400,000 net worth 15 years ago and is still in business today...profitably and with a positive net worth.

Ruth started Internet training in 1998 and has helped thousands of businesses achieve the goals and success they want. She is the award winning author of The Ugly Truth about Small Business and The Ugly Truth about Managing People.

Have a quick business question? Click here to ask Ruth.

Click here to join so you have access to the latest trends in business that will help your company's profitability.

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Useful Books

The Small Business Book Club interviews authors who help small business owners and managers through their books. Get insights, ideas, and thoughts from people who are focused on small business start up, growth and success.

Want to recommend a book and author who has helped you? Click here.

Click here to join so you meet the authors of the books you should be reading.

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The real deal. Get help solving your business problems. Survival strategies. Hosts Pat and Jackie Coan and their coach experts take you through the issues you need to solve to keep increasing your profitability and create massive passive income.

Pat and Jackie Coan are master licensees of ActionCOACH in Georgia. Pat's philosophy is that successful clients, business owners that are mentored by ActionCOACH coaches – create raving fans. The Real Deal highlights some of the business issues that these owners and coaches have faced together as well as the resolutions to those situations.

Pat brings vast senior management experience in Procter and Gamble (P&G). At P&G he specialized in purchasing, logistics, manufacturing, and customer service. He started up and re-engineered organizations in different locations across the US and the world. He was responsible for Strategic Planning, Supplied Development, IT purchasing, and Global Sourcing. Even though P&G is a Fortune 25 company, he had responsibility for starting and managing small business units under the corporate umbrella.

Have a quick coaching question? Click here to ask Pat and Jackie.

Click here to join to get your coaching questions answered.

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Get the most out of ACT! Get the tricks of using ACT! software. Understand the power of this tool to generate new customers and retain current customers. Join expert Host Alanna Galiano each month live, ask she shows you another way to increase your revenues and customer retention through ACT!. If you miss the live program, all of Alanna's shows are in the library to watch anytime, at your convenience.

Alanna is a seasoned Relationship Marketing Consultant with more than twenty years in Sales, Marketing, Management and building relationships that last. As a consultant, Alanna has collaborated with diverse firms in strategizing, planning and implementing Customer Relationship Management (CRM) solutions. She has worked with such industry leading technology providers such as Polycom, Accord Networks, and PBS, as well as other firms in financial services, healthcare and high-technology industries. Alanna has held positions encompassing sales force management business development, corporate communications, and project management.

Alanna is a key executive at Profiling Solutions, a software integration consulting firm, which enables companies to attract, maintain and retain clients utilizing software tools to gain a competitive advantage. Alanna is also the founder and President of Emerging Healthcare Technologies, Inc. Alanna has been an ACT! Certified Consultant and Trainer for ten years. Her roles involve simple, easy to understand models to complex project management to help her clients focus and get results. Consequently, Alanna is able to assemble and manage teams to act quickly to meet the scope of the work on time and within budget.

Have a quick ACT! question? Click here to ask Alanna.

Click here to join to get ACT! ideas you can implement immediately to increase sales and customer retention.

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Hiring. Firing. Managing. Take care of one of your most critical assets: your people. Each week, Expert Host Janet Walsh interviews people who can help reduce turnover, reduce hiring and firing mistakes, and increase the satisfaction of your employees.

Janet Walsh is the President of Birchtree-HR, LLC, an independent, global HR consulting firm focused on improving the financial performance of businesses through human resources programs. She and the Birchtree team work with a wide variety of businesses including Fortune 100, technology, manufacturing, finance and non-profits. Her experience in developing high performance, business-focused HR activities has led her to work in more than 50 countries on 6 continents.

Janet is the author of "The Global 20 ©", a global template to help HR operations expand internationally and, "SSSHR ©" a program methodology for helping businesses diagnose ineffective HR practices and replace them with profitable, strategy focused metrics.

Have a quick HR question? Click here to ask Janet.

Click here to join to increase the retention of your most critical assets: your employees.

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Capitalize on technology changes. Use mainstream technologies to save time, money, and generate more profit. Expert host Brent Leary and his guests show you how to take advantage of technology and put it to great use in your company.

BRENT LEARY IS Co-founder and Partner of CRM Essentials LLC, an Atlanta based CRM consulting/advisory firm focused on assisting companies of all sizes effectively utilize Web 2.0 tools and services to improve business relationships. He has over 16 years of IT and management consulting experience working on projects for Microsoft, Research In Motion and the state of Georgia's Department of Economic Development.

Leary received CRM Magazine's 2004 Most Influential Leader Award along with his business partner Michael Thomas. He serves on the national board of the Customer Relationship Management Association as Vice President of Technology, CRM subject matter expert for the Small Business Technology Task Force and participant in Newsweek magazine's Driving Innovation expert roundtable. His articles have been featured in Direct Marketing News and CRM magazine, in addition to his regular business columns for various publications, including The Network Journal and the Atlanta Tribune. Leary writes "Reality Tech", a weekly online column for Black Enterprise, the nation's leading minority business publication with 3.7 million monthly readers. He also hosts and produces the Technology For Business $ake radio program heard weekly on Business Radio 1160am WCFO Atlanta and on

Have a quick technical question? Click here to ask Brent.

Click here to join and implement technologies that will help your business cut costs and increase profits.

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Business Trends

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Useful Books

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