Publications

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The Ugly Truth about Small Business

This book about starting and operating a small business deals with reality, not theory. It focuses on the day-to-day grind that all business owners face,
not the few glamorous success stories that will "make it look easy." Instead of empty promises, this book presents usable information, making it a
must-read for all entrepreneurs, and for those dreaming about owning a business someday.

$14.95

Fresh Customer Service - (Price is Discounted almost 30% off of list price!!)

If you treat your employees with respect and kindness, if you motivate and equip them with the tools they need to do their job, and if you treat them like they’re #1, they, in turn, will unleash a passion to serve your customers like they have never been treated before. Your employees will offer a World-Class Customer Service Experience to everyone who enters your place of business. With the Fresh Customer Service® Executive Summary audio book you get approximately one hour of the choice tidbits and insights in a fraction of the time it would have taken you to read or listen to the whole book. You’ll walk away ready to implement the 6.5 Steps of Fresh Customer Service in your organization, and you will soon see how fully engaged, totally committed employees result in return customers who spend their money on your products and services again and again. Not only does this increase retention and sales, it also means a bottom line that reflects sustained and profitable results.

$17.56